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You'll have full visibility into the customer's journey, from their first interaction with your staff to the creation of a customer support ticket. The allows you to give them more relevant and personalized responses based on their history.
The HubSpot Service Hub gives you all the necessary tools for creating a personalized customer experience - from onboarding to after-sales support.
All communication channels and customer interactions are centralized within a single CRM which allows you to deepen the relationships you have with your customers and gain their loyalty on a long-term basis.
You can use this hub with other tools in the HubSpot suite for even more of a positive impact on your business.
Centralize all your customer communication in a single place: shared inboxes, live chats and Facebook Messenger.
You'll have full visibility into the customer's journey, from their first interaction with your staff to the creation of a customer support ticket. The allows you to give them more relevant and personalized responses based on their history.
The Service Hub allows you to provide your customers with a self-service knowledge base and automate the processing of incoming requests.
Create automated scenarios and tailor-made digital experiences using workflows. You can, for example, automatically trigger the sending of a questionnaire during the resolution of a ticket in order to understand the satisfaction level of your customers.
HubSpot helps you effectively prioritize and process customer incidents through ticket pipelines that you can personalize according to your needs along with precise reporting for tracking your teams' performance.
The HubSpot ticketing tool allows you to centralize all customer requests you receive through your various communication channels, automatically attribute them to your various teams by project type and track their progress through dedicated pipelines.
Using the solution's numerous reporting options, you can also analyze and optimize your response times, ticket resolution times and the number of tickets processed by each of your teams in the interest of continuous improvement.
Take advantage of all the options offered by the Service Hub (knowledge bases, live chat, customer portals, personalized video messages, etc. ) to provide your customers with all the necessary tools for supporting them beyond the sale.
For questions not having a response in the knowledge base, you can automatically assign incoming tickets to various members of your team.
The Service Hub allows you to centralize all your customer requests and give your teams access to a shared inbox. This makes your teams even more efficient in processing customer incidents.
To improve efficiency, your teams need access to the correct information quickly. HubSpot allows you to take advantage of automation, text blocks, tasks and pipelines by team to facilitate the sending and processing of tickets.
An all-new feature launched for Service Hub users is the ability to quickly and easily create a customer portal in your brand's image and in compliance with your company graphic charter.
Give your customers a single area where they can create and track their tickets as well as find answers to their questions through the help of a knowledge base that you provide to them within the portal.
Use satisfaction surveys and detailed reports to analyze customer satisfaction as well as the progression of ticket resolution times and response times. Identify specific actions to take in order to improve your quality of service.
Analyzing the performance of your customer service actions allows you to adopt a continuous improvement approach and precisely target the processes or actions that negatively impact the quality of your service.
Whether you're looking to implement a customer service solution or better leverage your existing solution, Markentive supports you for the entire duration of your project.
Before implementing your customer service solution, we'll help you formalize and document your strategy. If you're still deciding on which tool, we can help you benchmark the various solutions available on the market.
We'll support you in the technical configuration of your HubSpot instance as well as in the creation of your ticket and reporting pipelines to allow you to quickly realize the benefits of your customer service solution.
We'll take care of synchronizing your customer service tool with your CRM as well as the other tools you require (telephony tools, billing tools, etc.). We'll ensure that your data is reliable and usable on the part of your teams.
Our Service Hub training is led by HubSpot-certified experts. They allow you to quickly take advantage of all the tool's features in order to help you realize a return on your investment.
Yes. The HubSpot applications marketplace offers more than 940 customized integrations, so you can connect your favorite tools (telephony, billing, chats, SMS sending, etc. ) to your HubSpot solution. You can also connect the Service Hub to CRMs other than HubSpot.
Once you've chosen your customer service tool, you'll need to scope out your customer service strategy (governance, ticket data model, KPIs to be monitored, modeling of integrations with your CRM and other third-party tools, etc.) before configuring your software in order to best meet your needs. Finally, for optimal use of HubSpot and a better return on your investment, we advise you to quickly train your teams.
HubSpot's Service Hub is a solution that's intuitive and easy to use, so you can set it up in just a few minutes. However, to get the most out of your tool, we advise you to plan out your customer service strategy before configuration. An agency like Markentive can offer you strategic support to help you define your customer support processes along with operational support, which allows you to configure your solution to best meet your needs and to quickly realize a return on your investment.
HubSpot is one of the best customer management software platforms on the market. It stands out for its ease of use, numerous features and outstanding technical support. HubSpot also offers a CRM, CMS and a marketing automation tool which allows you to personalize the customer service experience for each step of the purchase process.
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