Whitepaper
This report aims to highlight the main customer service trends observed in 2021 as well as their evolution since 2020.
The report is based on the results of a survey of 1400 customer service professionals from companies of varying sizes (from 1-10 employees to +10,000 employees).
This report will allow you to discover:
The main challenges that customer service experts face.
The main KPIs monitored by managers of customer service teams
Tools that enable better collaboration and coordination within customer service teams
Tools to enhance the customer experience.